Automotive Retail: What Makes a Great Employee? And How Do We Notice Them?

When you think about the automotive industry, the first thing that comes to mind are the sleazy used car salesmen, of yesterday, with their plaid blazers and the pressure they place on you to buy a car. This is NOT how the automotive industry works today. The same tactics used in the 1980s will not work with buyers today; so the automotive industry had to change. Now you have people who are specifically working in guest relations, finance, management, internet sales, call center representatives, and much more. With the growth of various automotive groups, there has been a need for accounting, human resources, product trainers, and even talent development! But how can you tell if someone is cut out for today’s automotive industry?

The automotive industry requires bright talent that can produce results (such as sales or finding more efficient ways to operate, allowing the business to save money) or support those who produce results. It is still, very much, like running your own business in most positions. You need to be able to sell your product as well as yourself. Those in the supporting roles need to make sure to keep up with the busy, daily demands that keep processes running smoothly. I have narrowed down 6 qualities that make a great automotive retail employee, both customer-facing and behind-the-scenes:

(1) Integrity. This is defined by hiring those that exhibit honesty and morals. Honesty and morals are qualities thought to be forbidden in the automotive retail world, but integrity must exist!

(2) Respect. This is the ability to appreciate others for the qualities that they exhibit. To be able to truly understand a customer, co-worker, leader, or subordinate… respect must be a quality each candidate possesses.

(3) Tenacity. Tenacity is the desire to go after a goal with the utmost intensity and desire. We need folks in the automotive world who have an “itch” to work on projects until completion. These are the folks who clock out when the job is done, not when the clock tells them to.

(4) Transparency. When you show your hand, so to speak, to your employees or your customers… you are being transparent. Not hiding things, or being deceitful, will help to build trust with others. Trust is the most important aspect of trying to build a team or a relationship.

(5) Cleverness. This isn’t the kind of cleverness to find your way around tasks. This meaning of cleverness is the ability to understand and learn quickly. To keep up with an ever-changing automotive industry, you have to be willing to learn. To build on this idea of cleverness even more, the ability to learn from your mistakes and make changes is an ability that all automotive industry personnel must have to truly be successful.

(6) Accepting. This is an important idea so employees are not trapped in the stone age. Processes change, automobiles change, management techniques change… being accepting of these changes is very important to continue developing new and better ways of working in the automotive industry.

In order to find the talent that possesses the aforementioned qualities we, as automotive industry recruiters, must find a way to vet the quality talent. This means to change the interview process a bit. Develop a ranking system, based on hypothetical and past experience questions, that focus on asking about the qualities you deem as important. You don’t just have to interview once, interview a second time to see if you get the same feeling and similar answers. Set minimum standards for the people you want to hire. This doesn’t mean that a dismal background history should exclude them from consideration, but do look to see if they have learned from their mistakes and taken action to be better. Find out if their motivators are suited for their particular position. For example, take the sales consultant who lists that they desire a $40,000 per year salary versus the sales consultant who lists that they desire a $100,000 per year salary. The $100,000 per year candidate, most likely, has a higher desire to sell cars and will outperform the candidate who is complacent with a $40,000 per year salary. The $40,000 per year candidate may be better suited for a different position.

With these tools in hand, and the ability to vet candidates before presenting them to the hiring manager, it should be easy to spot and hire the right candidate for the right position. A cliché I’ve heard floating around for a while is, “hire hard, manage easy.” I believe this cliché is the living embodiment of proper hiring to ensure a quality workforce.

Why Did Automotive Software Change in Recent Years?

In recent years, all automotive software not only changed inside cars, the complete automotive industry had serious changes and had to change to completely new systems. All these new systems came about in a very short period of time and is constantly in a cycle of change.

Everything which happens in the world has bad and good within it, so no changes come without any problems. The quick changes of software in cars results in the technicians not keeping up with the new technology. On the other hand, it has made cars safer for humankind and the environment.

Just take all the new emission control laws which have come about in recent years. The car manufacturers had to develop new software and the programs in cars which take over the control processes, this is done specially to make the gasses which get released from any vehicle more environmentally friendly.

Then something else also happened which forced the software and there programs in the motor industry to change drastically. As everybody knows the world economy suffered one of its worst recessions in recent years. This recession caused banks and financial institutions and even motor dealerships to change their software and programs regarding the sales of cars to suite this situation.

We as the public felt this was unfair because it became more difficult for us to get credit from banks to buy a new car. All of these changes caused cars sales to drop to drastically low figures globally.

This caused all logistical planning and movements of cars globally to undergo re-planning, which resulted in all manufacturers having to modify their software and programs for controlling these movement and schedules. All this unpredicted changes caused the complete automotive industry to suffer massive decline in sales.

These changes started with the production schedules and all the automotive production planning software became outdated and new planning and programming had to take place, for all the changes which came along with the recession. Manufacturers had to change software and programming in cars to make it more affordable to the public, without damaging their brand’s quality standards.

All technicians who were working at the dealerships had to upgrade their scan tools in order to be compatible with all the technology changes in cars. Some of this scan tool software couldn’t handle these upgrades and the dealerships and the technician had to replace their diagnostic equipment at a price.

They had no other choice than to replace their equipment in order to remain compatible with these major changes which took place in the automotive software field. All of the major banks had to change their software which was controlling their motor finance departments. The banks had to look into the ways by which they were giving credit to their customers in the past.

Most of the major banks in the world concluded that they were allowing credit without proper control through their systems. Therefore, the banks had no other choice than to change their software and programs on their systems. These software and programs are responsible for controlling their policies and rules regarding clients and the criteria they will require before qualifying for credit from them.

This in term caused the car dealerships to adapt their software and programs in their sales departments to adhere to the new rules and regulations laid down by banks. This brought along major changes in both party’s software as the old software wasn’t up to standard any more in order to be able to handle the new systems which came along due to the recession.

Who would ever have thought that something like a world recession could cause the automotive software field to undergo drastic changes such as these? The good which came out of it all was that all parties concerned in the automotive industry had to revise their programs and software in order to be compatible once again.

So the recession resulted in all rules and regulations having to be once again converted in order to adhere to a universal law once again, this resulted in more accurate control in the automotive industry and thus was once again good for the greater good.

The only negative aspect which came along with all the changes that had to take place in the automotive software field was that all people directly involved with the new automotive software had to adapt and learn the new software. But was that truly negative?

Car Parts and Automotive Equipment – How the Oil Pump Works

Automotive enthusiasts are well aware of the importance of each specific car part as it pertains to the overall working vehicle. However, men and women who are new to the world of automotive equipment may be curious as to how some of these important automotive parts pertain to the automobile’s inner workings.

One of the most important car parts in circulation is the oil pump. In most cases, the oil pump is located above the oil pan inside the engine. The oil pump is actuated by gears located on the end of the crankshaft or on the end of the distributor. As the engine turns, the gears inside the oil pump rotate and the pump cycles oil.

One of the most important components of this all encompassing automotive equipment is the pickup tube. In most cars, the pickup tube is located at the end of the oil pump and sits in the oil pan. As the pump operates, the spinning of the gears creates a vacuum that lifts oil out of the oil pan and distributes it throughout the engine.

The oil in the car’s engine is designed to both cool and lubricate the automobile’s inner workings. However, if the oil of the oil pan is too low, the pickup tube will be unable to distribute oil, thereby causing the engine to overheat and bind.

Another vital component in the automotive arsenal, as it pertains to the oil pump, is the screen filter. The screen filter is one of those all-important car parts designed to keep the engine running smoothly without contamination. In simple terms, a screen filter is a mesh screen designed to filter contaminants in sludge out of the oil before they can reach the engine and cause harm to the automobile. The screen filter is important for maintaining valid oil pressure. Over time, automotive screen filters can become clogged with debris and sludge. For this reason, regular oil changes are important for maintaining a healthy engine.

Mechanics and enthusiast seeking automotive equipment and car parts to complete oil pump installation will find it beneficial to shop online for some of the best prices and highest quality equipment on the market. Shopping online for automotive equipment is simple. All one needs is the year and model of the car in question and a list of each of the required car parts. Not only will you save money and time, but you will also find the convenience of “at your door delivery” to be a huge bonus.